TERMS OF SALE

VIE CHERE MONACO
Website: https://viecheremonaco.com
Last updated: May 7, 2025

1. Purpose

These Terms and Conditions of Sale govern the sale of physical products offered on the website https://viecheremonaco.com, operated by the company VIE CHERE MONACO, to individual or professional customers worldwide.

2. Products

The products offered are described and presented with the greatest possible accuracy. Product photos are for illustration purposes only and are not contractually binding.

3. Orders

By placing an order, the customer fully accepts these Terms and Conditions.
Once confirmed and paid, an order cannot be canceled by the customer.

4. PreOrders

Some products may be available for purchase as preorders. In such cases, estimated delivery times are clearly stated on the website or during checkout.

No refunds are allowed during the preorder phase, even in the event of a change of mind. By placing a preorder, the customer expressly agrees that the product is being made or reserved specifically for them, and therefore waives the right to cancel or withdraw the order, except in the case of a confirmed manufacturing defect.

5. Prices

Prices are displayed in euros (€), including all taxes (VAT), excluding shipping fees.
VIE CHERE MONACO reserves the right to modify prices at any time, but products will be invoiced based on the rates in effect at the time of order confirmation.

6. Payment

Payment is required immediately upon ordering. Payment is made via credit card or any other secure method offered on the website.
Transactions are processed through a secure payment platform ensuring the protection of banking data.

7. Shipping

We deliver worldwide.
Shipping fees vary depending on the destination and are specified at checkout.
Delivery times are indicative. VIE CHERE MONACO cannot be held liable for delays caused by shipping carriers.

8. Return and Exchange Policy

We do not offer refunds, except in cases of verified manufacturing defects.
In the event of a size issue, we offer exchanges (same product, different size), subject to product availability.

Return Procedure:
Customers must contact our customer service through the contact page at https://viecheremonaco.com/contact to request an exchange.

The return address will be provided by our team. Products must not be sent to the head office.
Return shipping costs are the customer’s responsibility, except in cases of error or defect on our part.

9. Availability

Products are offered while supplies last.
In case of unavailability after placing an order, the customer will be informed and offered an exchange or store credit.

10. Warranty

If a product arrives defective (manufacturing defect), please contact customer service within 7 days of delivery with photos as evidence. An appropriate solution (exchange or store credit) will be offered.

11. Liability

VIE CHERE MONACO cannot be held responsible for damages resulting from improper use of the purchased product.
We cannot be held liable in cases of force majeure (delivery delays due to shipping carriers, strikes, natural disasters, etc.).

12. Personal Data

Personal information collected during the order process is necessary for its fulfillment. For more details, please refer to our Privacy and Cookies Policy.

13. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Monaco. In the event of a dispute, we will first seek an amicable resolution. If no agreement is reached, the competent courts will be those of Monaco.