Privacy and Cookies Policy

VIE CHERE MONACO
Website: https://viecheremonaco.com
Last updated: May 7, 2025

1. Introduction

At VIE CHERE MONACO, we take the protection of your personal data very seriously. This policy explains how we collect, use, share, and protect your personal information when you use our e-commerce website, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Who are we?

VIE CHERE MONACO
Head office: Monaco
Email: contact@viecheremonaco.com

We are the data controller for the personal data collected on the site.

3. What data do we collect?

We may collect the following data:

Identification data: first name, last name, email address, phone number
Delivery data: postal address, country, delivery instructions
Payment data: banking details (via secure payment providers), payment history
Connection data: IP address, login identifiers, connection logs, cookies
Commercial data: order history, preferences, customer service communications

4. Why do we collect your data?

We process your data for the following purposes:

To perform the contract (process orders, ship products, issue invoices)
To respond to your requests and provide customer support
To inform you about new products, offers, and promotions (if you have given consent)
To improve our website, measure audience, and personalize your experience
To comply with legal and accounting obligations

5. Legal basis for processing

Under the GDPR, we process your data based on the following legal grounds:

Contract performance (Article 6.1.b): order processing and delivery
Consent (Article 6.1.a): sending newsletters, setting certain cookies
Legitimate interest (Article 6.1.f): improving the website, fraud prevention
Legal obligations (Article 6.1.c): retention of invoices, accounting compliance

6. How long do we keep your data?

Order-related data: 5 years (legal obligation)
Marketing data: until you withdraw consent or up to 3 years after your last contact
Cookies: according to their specific expiration periods (see Cookies section below)

7. Who do we share your data with?

Your data may be shared with:

Our logistics partners (carriers, warehouses)
Our technical providers (hosting, developers, maintenance)
Our payment providers (Stripe, PayPal, etc.)
Legal authorities if required by law

We do not transfer your personal data outside the European Economic Area without appropriate safeguards.

8. Your rights

Under the GDPR, you have the following rights:

Access right (obtain your data)
Rectification right (correct your data)
Erasure right (delete your data, unless we are legally required to keep it)
Objection right (object to marketing communications)
Portability right (receive your data in a structured format)
Restriction right (limit certain processing activities)

To exercise your rights, contact us at contact@viecheremonaco.com and provide a valid form of identification.

9. Data security

We implement technical and organizational measures to ensure the security of your data (SSL protocols, restricted access, backups, system monitoring).

10. Cookies and trackers

When you browse https://viecheremonaco.com, cookies may be placed on your device.

Types of cookies used:

Strictly necessary cookies: for website functionality, shopping cart, authentication
Performance cookies: to measure audience and analyze visits
Personalization cookies: to remember your preferences
Advertising cookies: to display targeted advertisements (with your consent)

Managing cookies
When you first visit the site, a banner informs you about the use of cookies. You can accept, refuse, or customize your cookie preferences at any time using the provided cookie management tool.

11. Complaints

If you believe your rights are not being respected, you can file a complaint:

With us: contact@viecheremonaco.com
Or with the relevant authority: the Commission de Contrôle des Informations Nominatives (CCIN) in Monaco, or if you reside in the EU, your national data protection authority.

12. Policy updates

We reserve the right to modify this policy at any time. Any substantial changes will be notified on our website. We recommend that you regularly review this page.